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Archive for the ‘Server Administration’ Category

Monitor your server with regular updates

July 18th, 2010 Altax 3 comments

Server monitoring is a task of checking and analyzing the conditions of the individual client services, the conditions of the server software as well as security as well as checking the physical server conditions. Whenever the server goes down, a lot of clients would be affected.

Server problems can temporarily shut down the websites or web services and precious time is wasted until the servers are running again. That is why server monitoring is a vital function. It can never be stressed too much. Server providers should have a reliable backup system as well as 24×7 maintenance and support to ensure a properly functioning system.

The main purpose of server monitoring is proper functioning of the systems to ensure that all Internet and network related processes are running smoothly no matter what.

The Internet is a marvelous tool to get new customers, but if your website is not accessible, you will suffer costly website downtimes. So, it is vital that your site does not fail. It must be always ready to be visited without showing any problem with its content.

Visitors can lose interest if websites cannot deliver their contents properly. Server monitoring services have been designed to avoid these problems and to ensure that all your website items are functioning to provide users with the pleasure of a well-designed website. Basically, failures may occur in any type of website but if you are ready to face these problems with a reliable server monitoring service, you will be able to reduce the risk of economical loss.

One of the most important advantages of websites is the opportunity to be in contact with potential new customers and loyal users who need the information displayed on our site. On the contrary, if your website is broken, you will not be available 24×7. Inaccessible websites are not useful even if they contain vital information. Server monitoring services are the right option for those who do not want to disenchant their users, visitors and customers.

Advantages of Live Customer Support

July 18th, 2010 savitha No comments

The growth in the customer numbers of your product will obviously increase the business growth in n folds. No one is ready to go for shopping physically as almost all the products are available and can be brought online.

This necessitates the business owners to provide online live support. Even support can be provided over telephone but people will not prefer to wait. So online assistance provided instantly is preferable than any other support. Further buying directly from the company builds confidence and trust over your brand name. Live help can do the needful in these aspects.

Live support can reduce the over all cost of the company towards the telephonic support and other ways of services to the customer.
Other benefits can be the conversion rates and order sales can be higher. Live support helps in getting feedback directly from the customers and there by effective steps can be taken either for further developments or as corrective measures.

Services like web hosting, server management, project outsourcers, etc. where live support plays a pivotal role.

Though this theoretically seems to be a small feature, it has huge benefits and growth just like a seed.

Outsourced Support and Remote Server Management

July 16th, 2010 savitha 4 comments

Development in IT field is enormous and its growth has been amazingly doubled over the past few years.  So as its growth and development, the challenge in maintaining the health of the IT environment is equally doubling these years.

The doubling factor continues in providing and delivering the demands of the service levels and also in maintaining the exceeding expectancy of clients without compromising on the quality of service and its security.

The simple but effective solution to the above stated doubling factor is to outsource the support and remote server management.

This solution can heal the wound to a major percent, thus helping the companies to take a deep breath.

What makes this simple solution to be an effective one?

The results obtained are enormous which can be analyzed in detail as below:

As the very known but very important advantage of outsourcing “Cost and Time saving.

The amount of cost and time spent on providing support and maintaining server is huge.  Providing technical support and server management can be considered as the most important bricks on which the activities of any company depends and none of the two can be compromised for anything else in the future development of the business.

But more the concentration on the two, the more the total cost of the company.  Therefore to reduce cost, support and server management can be outsourced. The Eaten up time for maintaining and monitoring server can be spent on development in core areas of the business.

Therefore by considering the cost and time factor, technical support provided and server maintenance can be outsourced, thus enabling the saved energy (cost & time) towards the development in core activities.

Next can be the acquaintance of the skilled man power available outside the premises.  As the business today is available around the globe (with everything provided online), the changes are rapid and it is therefore, must to cope up with these changes.  Concentrating on both the core competency and rapid changes in the system will spread kinda “do or die” situation for any organization.

Therefore to achieve development in internal core competency level and to go ahead with the rapid technological changes it is advisable to go for outsourcing and remote server management.

More importantly the outsource service provider will much be specialized in that particular area, so it would be able to resolve technical glitches faster compared to in house staff.  Thus by outsourcing, bringing the vast and rapid technological changes can be brought into the organization can be much easier without spending extra bugs.

Last but not least, very strong and professional support available at the help desk for the customers has its own value.  This does not mean that the internal worker is not providing professional support.  It is to deal with how many hours the internal technical team can spend dedicatedly for customers in addition to the focus on core activities.  So when outsourced, the organization can support customers technically 24/7 professionally.

Thus the above stated reasons strongly stand as proof and support the need for outsourcing the technical support and for remote server management.