Advantages of Live Customer Support
The growth in the customer numbers of your product will obviously increase the business growth in n folds. No one is ready to go for shopping physically as almost all the products are available and can be brought online.
This necessitates the business owners to provide online live support. Even support can be provided over telephone but people will not prefer to wait. So online assistance provided instantly is preferable than any other support. Further buying directly from the company builds confidence and trust over your brand name. Live help can do the needful in these aspects.
Live support can reduce the over all cost of the company towards the telephonic support and other ways of services to the customer.
Other benefits can be the conversion rates and order sales can be higher. Live support helps in getting feedback directly from the customers and there by effective steps can be taken either for further developments or as corrective measures.
Services like web hosting, server management, project outsourcers, etc. where live support plays a pivotal role.
Though this theoretically seems to be a small feature, it has huge benefits and growth just like a seed.